Yes we can. We have a full printing and laser engraving division of our company. We are able to print on most of our products as well as products not shown. Please contact us for further inquires and a member of our global sales team can answer any questions as well as provide ideas for you and your brand.
If you are not happy then we are not happy. We are able to offer a refund on your purchased product within 5 days of you receiving it. We do not refund shipping costs however. If we could give you the shipping cost back we certainly would but the shipping companies cannot refund us. We are sorry fir this.
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please feel free to contact us.
Our primary warehouse is in North America, but most of our specialty items are located in other countries such as the United Kingdom, Italy, China and The Philippines.
Certain select items should be received within 10-14 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.
All orders are subject to a handling and preperation period before shipment which is 2 – 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the USA, Europe, United Kingdom or Asia. If shipping from outside the USA please expect 10 – 20 days to receive your order.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. The Merch Lounge cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. The Merch Lounge will not be held responsible for customs taxes.